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💡 Quick Tips for Common Issues

  • Password resets: Include the account or service you need reset. These are usually auto-resolved in under a minute.
  • Access requests: Specify the tool or system, your role, and why you need access. Approval is faster with details.
  • Software installation: Let us know the software name, version if relevant, and your operating system.
  • Network or connectivity issues: Include your location, device type, and any error messages you see.
  • Hardware problems: Describe the device, the issue, and when it started. Photos can help too -- just email them to us.